Privacy - Policy

Effective Date: [02-04-2025]

GroHigh Institute is committed to protecting the privacy of our students, parents, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, whether through our website, mobile applications, or in-person at our institute.

By using our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect different types of personal and academic information to provide a seamless educational experience. The data we collect includes:

1.1 Personal Information

Students: Name, date of birth, gender, contact details, residential address, email ID, guardian/parent details.
Parents/Guardians: Name, contact number, email ID, and relationship with the student.

1.2 Academic Information

Previous school details, academic records, grades, and entrance exam results (if applicable).
Performance records from internal assessments and mock tests.

1.3 Payment Information

If you pay for our services, we may collect billing details such as transaction history, UPI ID, bank account details, or credit/debit card information.
We do not store or process sensitive financial data directly. Secure third-party payment gateways handle all transactions.

1.4 Technical & Usage Information

Website & App Data: When you visit our website or mobile application, we may collect information such as IP address, browser type, device type, pages visited, and session duration.
Cookies & Tracking: We use cookies to enhance your experience and analyze website traffic. You can disable cookies through your browser settings.

1.5 Communication Information

Any emails, messages, or calls made to or received from our support team may be recorded for training and quality purposes.

2. How We Use Your Information

We collect and use your information for the following purposes:

2.1 Academic & Administrative Purposes

To process student admissions and maintain academic records.
To manage attendance, assignments, test results, and student progress.
To provide access to e-learning platforms and online classes.

2.2 Communication & Support

To send important notifications regarding classes, exams, events, and fee payments.
To respond to inquiries, complaints, and feedback.
To send newsletters, promotional content, and institute updates (you can opt out anytime).

2.3 Financial Transactions

To process course fees, scholarships, and refunds as per institute policy.
To prevent fraudulent transactions and unauthorized access.

2.4 Security & Compliance

To ensure a safe and secure learning environment for students and staff.
To comply with legal, regulatory, and academic requirements.

3. Data Protection & Security

We take strict measures to protect your personal information from unauthorized access, misuse, or alteration.

3.1 Security Measures

Encrypted storage of sensitive data.
Secure servers and restricted access to personal information.
Firewalls and security protocols to prevent data breaches.

3.2 Data Retention

Student records are retained for academic and legal purposes.
Personal data will be deleted after it is no longer needed, except when required for legal or financial records.

4. Sharing & Disclosure of Information

We do not sell, trade, or rent personal information to third parties. However, we may share data in the following cases:

4.1 With Authorized Personnel

Faculty, administrative staff, and counselors who require access to manage academic records.

4.2 With Service Providers

We may share limited data with third-party vendors who provide services like payment processing, learning platforms, or cloud storage.

4.3 Legal & Compliance Requirements

If required by law, we may disclose personal information to government authorities, courts, or law enforcement agencies.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help improve your browsing experience by remembering your preferences.

5.2 Types of Cookies We Use

Essential Cookies: Required for website functionality.
Analytical Cookies: Help us track user behavior and improve our platform.
Marketing Cookies: Used to show relevant ads (only if applicable).

5.3 Managing Cookies

You can disable cookies through your browser settings, but some website features may not function properly.

6. Your Rights & Choices

You have the following rights regarding your personal data:

6.1 Access & Correction

You can request access to your data and ask for corrections if any information is incorrect.

6.2 Opt-Out of Marketing

You can opt out of promotional emails and messages at any time.

6.3 Request Data Deletion

You may request the deletion of your personal information, subject to academic and legal policies.

To exercise any of these rights, please contact us at 📧 privacy@grohighinstitute.com.

7. Online Registration & Learning Platforms

Online registrations require submission of personal and academic details.
Students must keep their login credentials confidential and must not share them with others.
Unauthorized access or misuse of the learning portal may lead to disciplinary action.

8. Third-Party Links

Our website may contain links to third-party websites or applications (e.g., exam portals, payment gateways). We are not responsible for their privacy policies or security practices.

9. Policy for Children

Students under 18 years of age must provide parental/guardian consent before submitting any personal information.
Parents/guardians have the right to review and request the deletion of their child’s data.

10. Changes to This Privacy Policy

GroHigh Institute reserves the right to update or modify this Privacy Policy at any time. Changes will be notified on our website and become effective immediately.

11. Contact Us

For any privacy-related queries, please contact us:

📍 Institute Address: Junior DPS Building, Near Rajendar Sarovar,
Ward No 18, Bhabua Kaimur (821101)
📧 Email: official.grohigh@gmail.com
📞 Phone: 9031035791